Privacy Policy

1. Who We Are

RedMeteor is operated by GLORYSTONE in Seoul, Republic of Korea. For privacy questions or requests, contact mail@redmeteor.co.

2. Information We Collect

Depending on how you use the website, we may collect:

• account and contact details, such as your name, email address, password, and saved addresses;
• order and delivery details, including products purchased, recipient information, shipping address, and order history;
• fit and customization information, such as shoe size, foot measurements, design requests, initials, and service notes;
• payment and transaction references supplied by payment providers; we do not normally store complete payment-card details;
• messages, support requests, returns, repairs, and other communications; and
• technical information such as IP address, browser type, device information, cookies, access time, and website activity.

3. How We Use Information

We use personal information to:

• create and manage accounts;
• process payment, produce products, fulfill orders, and provide delivery updates;
• confirm measurements and customization instructions;
• provide customer service, returns, repairs, and warranty support;
• prevent fraud, maintain security, and protect our legal rights;
• operate, analyze, and improve the website and our services; and
• send newsletters or marketing messages when you have subscribed or otherwise permitted them. You may unsubscribe at any time.

4. When We Share Information

We share only the information reasonably necessary for service providers to perform work on our behalf, including payment processing, website hosting, email delivery, analytics, fraud prevention, shipping, customs clearance, and customer support. We may also disclose information when required by law, to protect rights and safety, or in connection with a business reorganization.

We do not sell personal information.

5. International Processing

RedMeteor is based in the Republic of Korea and serves customers internationally. Information may therefore be processed in Korea and in other countries where our payment, hosting, email, analytics, or delivery providers operate. We use reasonable contractual, organizational, and technical safeguards appropriate to the service and applicable law.

6. Retention

We keep personal information only for as long as needed for the purposes described above, including customer service, security, accounting, dispute resolution, and legal obligations. Korean e-commerce rules may require certain transaction records to be retained, including:

• records concerning contract cancellation or withdrawal: 5 years;
• records concerning payment and supply of goods: 5 years;
• records concerning consumer complaints or dispute resolution: 3 years; and
• records concerning labels and advertising: 6 months.

When information is no longer required, it is deleted or anonymized using reasonable methods, unless continued retention is required by law.

7. Cookies

We use necessary cookies to operate accounts, carts, checkout, security, and site preferences. We may also use analytics or marketing cookies to understand website use and improve our services. You can restrict cookies through your browser, but some website features may not function correctly.

8. Your Choices and Rights

Subject to applicable law, you may request access to, correction of, deletion of, or restriction on the use of your personal information. You may update certain account details through My Account and unsubscribe from marketing emails using the link in the message. We may need to verify your identity before completing a request.

9. Security

We use reasonable administrative, technical, and organizational measures to protect personal information. No internet service is completely secure, so we cannot guarantee absolute security. Please use a unique password and notify us if you believe your account has been compromised.

10. Children

This website is not intended for children who cannot lawfully consent to the processing of their information. We do not knowingly collect personal information from such children without appropriate authorization.

11. Changes and Contact

We may update this policy when our services, providers, or legal obligations change. The latest version and update date will always appear on this page.

Privacy questions and requests: mail@redmeteor.co