Terms of Use and Sale

1. About RedMeteor

RedMeteor is a handcrafted footwear brand operated by GLORYSTONE in Seoul, Republic of Korea. By using this website or placing an order, you agree to these Terms. If you do not agree, please do not use the website or place an order.

2. Product Information

We aim to present product descriptions, colors, materials, measurements, and photographs accurately. Because our shoes are handcrafted and screens display color differently, minor variations may occur. Natural leather may also show variations in grain, tone, and texture; these are characteristics of the material rather than defects.

3. Orders and Acceptance

An order is an offer to purchase. We may contact you to confirm sizing, customization, delivery details, or payment. An order is accepted when we send an order confirmation or begin production. We may decline or cancel an order if an item cannot be produced, information is incomplete, payment is not authorized, pricing is clearly incorrect, or the order presents a security or fraud concern. If payment has already been collected for a canceled order, the applicable amount will be refunded.

4. Prices, Payment, and Import Charges

Prices on the international website are displayed in U.S. dollars unless otherwise stated. Shipping charges are shown at checkout. Your bank or payment provider may apply currency-conversion or transaction fees. Customs duties, import taxes, brokerage charges, and local fees imposed by the destination country are the customer’s responsibility unless checkout explicitly states otherwise.

5. Made-to-Order and Customized Products

Many RedMeteor shoes are made to order. Production estimates are shown on the product page or during checkout and begin after payment and any required specifications are confirmed. Highly customized work may take longer. Requests are subject to technical feasibility, and we may contact you to suggest an alternative.

Made-to-order, personalized, altered, or otherwise customized products cannot normally be canceled, returned, or exchanged after production begins, except where the item is defective, incorrect, or applicable law requires otherwise.

6. Shipping and Delivery

Delivery dates are estimates, not guarantees. Delays may occur because of customs, carrier operations, weather, address issues, or other events outside our reasonable control. The customer is responsible for providing a complete and accurate delivery address and for responding to requests from the carrier or customs authority.

7. Returns, Exchanges, and Order Issues

Please email us before returning any item. Eligible standard products must be unworn, unaltered, and returned in their original condition and packaging within the period stated in the applicable return information. Return shipping and non-refundable transaction costs may be deducted where permitted. Customized products are subject to the limitations in Section 5.

If your order arrives damaged, defective, or incorrect, contact us promptly with your order number and clear photographs. We will review the issue and provide an appropriate repair, replacement, or refund.

8. Accounts and Website Use

You are responsible for keeping your account credentials confidential and for activity conducted through your account. You must not misuse the website, interfere with its operation, attempt unauthorized access, upload malicious code, or use website content for unlawful purposes.

9. Intellectual Property

Unless otherwise stated, the RedMeteor name, designs, product images, text, graphics, and website content are owned by or licensed to GLORYSTONE. They may not be copied, reproduced, distributed, or used commercially without prior written permission.

10. Availability and Liability

We may update, suspend, or discontinue website features without notice. To the fullest extent permitted by law, RedMeteor is not liable for indirect or consequential loss arising from website use, delivery delays outside our reasonable control, or misuse of a product. Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded.

11. Governing Law

These Terms are governed by the laws of the Republic of Korea. Mandatory consumer protections applicable in your country of residence remain unaffected. We encourage customers to contact us first so that concerns can be resolved promptly.

12. Changes and Contact

We may update these Terms to reflect changes in our services, operations, or legal requirements. The updated version will be posted on this page with a revised date.

Questions about these Terms: mail@redmeteor.co